Never hesitate to contact us at hello@audio359.eu if you have any question regarding our products or services. Our street address is Audio 359 p/a Wolf 359 BVBA, Pacquaistraat 5, B-3730 Alt-Hoeselt, Belgium - registration/VAT BE 0872.581.217. Our mobile number is +32 496 22 38 11.

Sven Van Caekenberghe & Nadine Hoeven are committed to deliver a great product with a stellar service. We want to try to convince you to take the time to sit down & listen and to discover just how great music can sound with the right system.

We offer two payment options. You can pay directly using a credit card. Visa, MasterCard & American Express are accepted. We use Stripe for trusted credit card processing. Stripe operates internationally and is PCI DSS (Payment Card Industry Data Security Standard) Level 1 certified. We do not see nor do we store your credit card info. Alternatively, you can pay with a bank transfer. Note that in that case your order only becomes effective once we receive payment.

Both the A5+ speakers and Stylum 3 stands are constructed from solid, long lasting, quality materials. But they do weigh about 25 kg combined. We carefully package all subcomponents in a strong box measuring 80 x 50 x 30 cm. Shipping this package carries a substantial cost. Still, we offer free shipping to Germany, the Netherlands & Belgium, for orders above 99 euro. For other European countries we charge at most 25 euro extra.

We offer the standard European 2 year limited warranty on defective parts or faulty workmanship. The A5+ speakers come with an extended 3 year warranty. Repair or replacement is free during the warranty period, provided you ship the products back to us, well packaged. Contact us at hello@audio359.eu beforehand. The warranty does not cover damage caused by accident, misuse, abuse, neglect, excessive moisture, lightning, power surges, other acts of nature, unauthorised product modification or repairs, or failure to follow the instructions outlined in the documentation.

Any purchase made on the Audio 359 Store comes with a 30 days, no questions asked, money back guarantee. We feel we offer the sound, features, and overall quality of systems priced much higher. If you’re not completely satisfied contact us at hello@audio359.eu within 30 days of delivery for return instructions. Return the product in its original packaging in like-new, undamaged condition with all included accessories and we’ll give you a full refund of your product purchase price.